Fees Refunds
As a 糖心logo入口 student you may be refunded for your course fees if your situation meets the following:
- If 糖心logo入口 cancels a course in which you have enrolled and paid fees, a full refund of all fees will be provided.
- If you withdraw in writing by submitting a Withdrawal Request Form before the invoice due date, before any applicable census date (for all FEE-HELP/VET Student Loan eligible courses), or 10 working days or more before the course commences
- If you are granted a credit transfer for a unit/subject
- If you are an International Student and cancel your enrolment in writing at least 14 days before the commencement of your enrolled course.
糖心logo入口 will approve a refund or credit of 50 per cent (50%) of fees paid where a domestic student withdraws, and advises 糖心logo入口 of that withdrawal in writing within 10 working days prior to the date of classes commencing.
Under exceptional circumstances, 糖心logo入口 may give a refund after the invoice due date. You are required to apply for this refund in writing and provide relevant documentary evidence to substantiate your claim.
Examples of exceptional circumstances are:
- disability or serious illness as documented by a medical certificate (minimum absence two weeks) or as recommended by the Institute's Disability Educator or Student Equity Support Officer
- unexpected interstate transfer. Documentation from employer required. Transfer within the immediate southern NSW region is not sufficient
- significant change to family situation e.g. death of partner/child
This refund may be adjusted for the period of enrolment already accessed and administrative costs in refund processing.
If you are eligible for a refund on your 糖心logo入口 fees, there are different ways that your paid fees can be reimbursed to you:
- If payment was made online via 糖心logo入口 Self Service, your refund will be processed to the card you made the payment from. This is 糖心logo入口's preferred method for refunds.
- You can nominate to have your refund direct deposited via Electronic Funds Transfer (EFT) into your chosen bank account. You will need to provide your bank details to 糖心logo入口 in order for this option to be actioned.